Make An Appointment

To make an appointment, you can call our office at 519-265-9596 or email to speak with our Office Manager, Brittany, to find the next available appointment.  Please note that there may be a short waitlist depending on the demand for services and clinician availability at the time.

Frequently Asked Questions

What can I expect during the first visit?

We understand that it may be intimidating to seek help for psychological difficulties. Your comfort and privacy is our top priority, and we will go out of our way to ensure that you feel welcomed and confident in our care.

The main goal of the first session is for you and your clinician to get to know each other and determine whether there is a good fit for working together. Your therapist will begin by reviewing the consent forms and confidentiality, and you will have the opportunity to ask any questions that you may have. Your therapist will then conduct an intake assessment, in which he or she will review your history, your presenting problems, and any stressors that you may have. You will then work collaboratively with your therapist to establish goals for treatment and create a personalized treatment plan to help you achieve those goals.

How long will it take me to feel better?

Every person’s needs are a little different. The length of treatment may vary depending on a number of factors, including the nature and type of your current symptoms, the severity and duration of your symptoms, life stressors, and existing coping strategies. Typically, CBT requires between 6 to 20 sessions of weekly or biweekly therapy to see noticeable and sustained improvements in your symptoms. However, we will work with you to determine an appropriate treatment plan that meets your needs and that works for you.

What are your fees and methods of payment?

Our fees for services vary depending on clinician that you see. Psychiatric services (i.e., Dr. Kelleher) is covered by provincial health care (OHIP) with a doctor’s referral. Psychological services are not covered by OHIP by are often fully or partially covered by most employer or extended health insurance plans. Our fees charged follow the guidelines set by the Ontario Psychological Association (OPA;

Payment for services is due at the time of service and can be paid by cash, cheque, debit, credit card, or e-transfer.

We do not direct bill to insurance, but will provide you with a receipt after the session which you can submit for reimbursement.

What is your cancellation policy?

We have a 48 hours cancellation policy. If you cancel your appointment within 48 hours of the scheduled appointment, or if you do not attend the appointment without advance notice, you will be charged a full service fee.

What is the difference between a Psychologist and a Psychiatrist?

This is a common question and, because Psychologists and Psychiatrists often work together in the treatment of their clients, there is some overlap in the services they provide. Both disciplines are permitted to provide the controlled act of diagnosing a psychological disorder, which is restricted to Psychologists, Psychological Associates, and Physicians in the province of Ontario. In addition, both disciplines are permitted to provide psychotherapy, which is also a controlled act in Ontario.

The first major difference between psychiatry and psychology is the educational background required to practice. Psychiatrists complete medical school, earning an MD degree, and go on to complete a 4 year residency in Psychiatry. Psychologists attend a minimum of 4 to 6 years of graduate school and complete a one year clinical residency, earning a Doctorate, or Ph.D., in psychology. Because Psychiatrists are medical doctors, they can prescribe medication. In contrast, Psychology emphasizes various types of psychological assessment and psychotherapies, and focuses treatment for emotional problems on cognitive and behavioural interventions.

What age range of clients do you see?

Currently, we see adults and adolescents who are 16 years of age and older. However, we anticipate expanding our services to provide psychological assessment and therapy for individuals across the lifespan. Please check back in the future for an update.

Do I need a referral?

Although we do not require referrals to see our psychologists we do accept referrals from physicians, lawyers, occupational therapists, psychiatrists, and other health professionals. If a referral is being made by a physician or other allied health professional, please have them complete this referral form and fax it to our office at 519-763-6408. Our office manager or another clinician will contact you as soon as possible to schedule an appointment.

If you are requesting services from Dr. Samantha Kelleher, please obtain a referral from your physician.


What if I need help after hours?

Guelph CBT does not provide crisis or on call services.

If you are in crisis, please go to your nearest hospital emergency room
Please see this resource page for after hours support.

If you are looking to cancel or rebook an appointment please leave a detailed message and we will get back to you as soon as possible.